Draft status
This page is a policy proposal for founder and qualified legal review. It is not an active promise or approved refund policy. Checkout remains disabled.
Proposed handling for one-time digital products
Before the toolkit or course is sold, decide and publish a clear approach for duplicate charges, accidental purchases, failed access, and requests made after digital delivery. The final policy should state how a customer contacts support, what information is needed, and how and when a decision is communicated.
Proposed handling for monthly membership
Before recurring billing begins, explain how a member can cancel, when cancellation takes effect, what happens to access at the end of a paid period, and how billing errors are addressed. The cancellation path should be available without contacting support.
Before launch
Align the policy with the checkout, subscription settings, digital delivery behavior, and final customer terms. Have the final version reviewed before accepting payment. Questions for the pre-launch team can be sent to ironclad-safety-training@polsia.app.